Open Monday - Friday 9:00 a.m. to 4:00 p.m.

If you have a quick and straightforward question related to academics, your WesternONEcard, letters and documents, fees, or convocation, hop onto Western Chat. 

On Western Chat, we can help:

• Applicant 
• Current student 
• Employee
• Alumni

Open anytime!

The virtual helpline is an asynchronous option that allows you to ask us a more detailed question about any of the services in our office. Once you fill out the form, your inquiry will be shared with the Student Central team and someone will get back to you as soon as possible via email. 

On the virtual helpline, we can help: 

• Applicant
• Parent of an applicant, prospective student, or current student
• Current student
• Employee
• Alumni 
• External organization

Open 10:00 a.m. - 4:00 p.m. — with a 1 hour closure for lunch from 12:00 p.m. to 1:00 p.m. every day

Need to pick up your ONECard, transcript or other document or have a question you want answered in person? Visit the Student Central Info Desk! 

At Info Desk, we can help: 

• Applicants 
• Prospective students
• Current student
• Employee
• Alumni